Category Archives: Communcation

Check What You Think You Know Well: examining the same topic through adopting different conceptions can increase your knowledge

Everyone is learning throughout their day whether it is intentional or not.  On topics that we are well acquainted with, we actually run the risk of missing out on additional information of that same topic.  There are nuances, or undertones that all topics encompass.  As a result of how well we think we know a topic,  the risk of repeatedly missing the extraordinary additional perceptions and depth that the topic offers increases.

What might be a good example to describe this phenomenon? 

As a physical therapist, we will see/treat many individuals with the same diagnosis, the same complaint, using the same verbal description.  Of course, therapists have treated this type of complaint for possibly years.  Yet, are we missing something?  Have we been able to reduce the number of visits with longer-lasting outcomes?  If not, then chances are, we are missing the nuances of what is taking place inside the client.  One size fits one is my motto.  Therefore, it behooves us to delve deep into how tissues realty moves inside.

 

We should not assume, even if we are considered “experts” in a field, that we should not continue to review into the depths of our field

Another example:

As environmental health and safety professionals, there are so many compliances, rules, processes, and procedures, that we must remember on a daily basis.  If an employee or two has expressed complaints regarding a specific task of a job, again, what are the nuances of that job that can be altered to bring about better productivity and less fatigue or soreness in the individuals.

Never think you know your subject matter enough.  Continue to look at the same topic through different eyes, different perceptions, different discriminatory inspection.  You will certainly come away with a more complex and intricate understanding and improved methods of solving daily challenges and tasks.

Yes = Yes, No = No. There is No Maybe

ACE your communication!  How to Recognize, REFINE, Resolve Colleague and Team Expectations and Communication Challenges

Lori: “Brad, can you email me that information by this Friday, so the project can be completed?” 

Brad: “I am so busy and will not be at work tomorrow.  I’ll see what I can do.”

This is a common communication exchange in everyone’s life.  Should Lori expect the information from Brad she asked for by a specific date?  Yes?  No?  Whenever we communicate answers that are ambiguous, such as, “I’ll see what I can do”, “I am not sure…”, “I think I might”, “Let me get back to you”, we are not communicating very well.  The above short examples are open ended without any definitive answer in response to the person asking the question that requires a definitive answer.

These forms of communication often lead to frustrations between co-workers, doubts of co-workers, and the typical office gossip between co-workers.  All leads to further break down of communication and work productivity.

  How can someone’s ambiguous response be properly delt with that shows respect, confidence, and  demonstrate the satisfied interdependence for that co-worker; or team?  Whether you are working in a team situation, work closely with specific colleagues, or need to collaborate with someone you do not know yet, the principle of agreed communication expectations is foundational. 

 

Agreed Communication Expectations = ACE

The concept on agreeing on expectations in communicating is not new, not a new religion, not groundbreaking for the 6 o’clock news.   Yet, this topic continues to be written about in books that are on best sellers’ listings.  There still is Dale Carnegie’s best-selling book, “How To Win Friends and Influence People”, published in 1936 with over 30 million copies sold worldwide. This book is one of the best-selling books of all time. According to Wikipedia,  it was number 19 in 2011, on Time Magazine’s list of the 100 most influential books. And there are  Dale Carnegie Communication classes now offered.  Another best-selling effective communication book, “Crucial Conversations” by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, another New York Times best seller with over 3 million copies sold.  With hordes of e-books, Kindles, Audible and the good old fashion book, combed with living in a society where technology is at our fingertips on our phones, laptops, pads, and desktops, why is communicating with each difficult?  The title of the blog, Yes = Yes, No = No is the giveaway to agreed communication expectations, or ACE.

How ACE Works

The timetable to start effectual communication is anytime: anyone can require this principle, reinforce this principle, retrace this principle in a chronology of communication with another.  Setting and agreeing on communication standards that includes updates, reminders, and to be able to speak up to another when the communication is not clear without being rejected, (as we are all subject to not stating clear thoughts!), that builds the success of communication, which, builds the productivity, respect, and admiration for one another.   Below are 2 examples of how two or more people can agree on terms of communicating without the feeling of misunderstanding or that feeling of ambiguity of whether the expectation will be met or not.

 

EXAMPLE 1

Agree that responses to requests need to be a “Yes” or “No” answer

Of course there are instances when a simple “Yes” or “No” needs to be accompanied by negotiating a different timeline, or amount of information that was requested, or some other difference where the two, or group, can agree and then rely on.  Ultimately you need to answer a “yes” with the appropriate delivery times, or “no, but I can next week, on such n such a day”.

You Cannot be “Just meat and potatoes” for responding to others

If you are the individual supplying the request, and you think you may need more time or cannot supply the entire bulk of information,  then state just that and state the reasons why.  This is where you cannot be that “Just meat and potatoes” person, meaning that short answers or quips is what you are about and that is how you communicate.  When at work, often, you do need to fill many gaps with proper reasonings to others, so they are informed of your request for change of date of requests or amount of information you can provide.   We must take into consideration that in large organizations,  the same department is also divided into silos.  Signifying that just because you have certain knowledge, another team member, or co-worker will not.  We cannot assume others have the same internal knowledge, no matter how trivial, that we have.

 

EXAMPLE 2

Repetition Builds Collaboration Confidence

I remember when matriculating for my physical therapy degree, most of the younger students would whine and complain about hearing the “same thing again”.  What they did not understand was that information repetition was building their ability to use that same information in a variety of ways.  Working situations are no different.  Ensuring that everyone is supplied and has responded to either requests, or changes of information, or changes in timelines are vital for not just the success of a specific project; it builds the success for better working relationships.    People that work well together will accomplish much more and more efficiently.

TAKE HOME                                         

Agreed

Communication

Expectations

ACE your communications!